I just went to these bastards's office today. The cost of freight to them is just $5 per pound (lb.) only, minimum of 2 lbs. They are charging me with the cost of $10 each for my 3 packages which are just 1 lb to the 2 packages and 0.6 lb on the other 1 package, with the total of PHP2,100+. The cost of freight to them is just $5 per pound (lb.) only, minimum of 2 lbs.. They said it's because the packages are of different dates and store. That's their alibi. BULLSHIT!!! Is this what you call
"Your satisfaction is our ultimate reward"? My packages arrived between September 28, 2013-October 12, 2013. Exactly 2 weeks. They have a consolidation policy that if you bought many items from different stores (like Amazon.com) using their freight services within 2 weeks, they should be consolidated. (
http://www.frsphilippines.com/page-faqs.html Look at the question: Can you give me some tips on how to save on shipping costs?) Meaning, what you're just gonna pay to them is just the total weight of the items you bought within that 2 weeks. So, what I should be only paying is PHP1,000+ or less. Their New York office should just AUTOMATICALLY put my whole 3 packages into 1 consolidated package and shouldn't sent them separately since I already
registered them
on their website.:
The other 1 package doesn't have a tracking number that's why I didn't able to register it but I emailed them about that item so it's still should be consolidated. They are basing their discounts on the arrival of the items in their US office that as if the customer has the control of his package's arrival date. It's like betting on the lottery that you don't know if your packages arrived at their cut-off time or not.
Now they are holding my packages. They want me to email their New York office who released those packages and they didn't want those items to be consolidated. I just wasted my time and money going there. What a pack of thieves...
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